Aoaal help desk software

Know exactly which agents are your top performers. Not only will the software provide you with critical statistics and insights into visitor behavior, but it will also show you exactly how your leads are turning into sales.

Obviously, the 1 benefit associated with conversion tracking is the ability to monitor successful sales transactions. However, your staff will also have the ability to run conversion reports that identify traffic trends and highlight helpful feedback.

With these tools you will be able to evaluate how well your website performs in terms of free trial sign-ups, newsletter registrations, video views, and more! The best part is that installing LiveHelpNow conversion tracking on your website is totally hassle-free. No code, programming, or webmaster required. LiveHelpNow software also includes our state-of-the-art Enterprise Reporting.

Our system is capable of generating reports on a wide range of variables including agent performance, website efficiency, visitor traffic, survey results, lead trends, inquiries by tag, and more!

Below we have highlighted what we feel are some, but not all of our most useful reports. Want to start learning more about your client base? LiveHelpNow customer service system automatically tags chats and support tickets to associate them with certain topics and customer behaviors.

Once your interactions are tagged, you will be able to generate reports that will allow you to view conversations organized by category. These reports are also interactive. So the days of wading through your entire communication history for valuable consumer insights are over.

With a simple click you will be able to view the transcripts associated with each tag. Customer satisfaction surveys are one of the most important tools included with our live chat and support ticket systems. These reports are interactive as well, so any negative survey results can be pinpointed quickly and easily to the actual conversion between an agent and the customer! This allows your staff will be able to immediately review and resolve any issues.

In addition, management will be able to determine which agents handled negative interactions and what specifically went wrong within each conversation. LiveHelpNow conversion reports will allow you to track which chat or email lead your customers to complete pre-established goals.

The platform will also allow you to comb through chat transcripts and email inquiries and determine which interactions and marketing campaigns were met with the most success. Chat Sentiment Reports will give your team an opportunity to pander to customers that otherwise may have fallen through the cracks.

LiveHelpNow software is designed to hone in on any negative interactions within a chat. It then logs the incident into the system automatically. Not only will you be immediately notified of unfavorable exchanges, but you will also be able to run Sentiment Analysis Reports to pinpoint problem representatives and areas where your customer service needs improvement. One of the worst disasters a company can face is a data breach.

No brand wants to develop a reputation for putting their customers' personal information at risk. Until LiveHelpNow introduced the world to Secure Forms, it was impossible for businesses to collect confidential customer data via live chat or email. Our PCI and HIPAA compliant platform will give your staff the ability to safely gather sensitive personal, financial, and health information across these online communication channels. Finally, your company can easily receive loan applications, medical records, credit card information, and more.

All worry free! All of that data has to get stored somewhere, right? We thought of that too. LiveHelpNow help desk platform also has a purge schedule feature. Then LiveHelpNow can be setup to automatically wipe any trace of the information from its system.

Imagine SnapChat for customer service! Data disappears as soon as the conversion is concluded! For extra security you can configure your helpdesk account to only be accessible by certain IP addresses.

If you only want your staff to have access to the program at the office, you can restrict log-ins from other networks. You are in good company! More importantly, we have a reputation for delivering innovations to our clients in record time.

We are always ready and listening to our users! The sky is the limit! On June 17th, LiveHelpNow joined two great teams to co-host a customer experience webinar. Customer service awards are here! The Challeng Tens of thousands of IT organizations around the world — from small and mid-market businesses to the Global — rely on BMC Software NAS: BMC to manage their business services and applications across distributed, mainframe, virtual and cloud environments.

BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U. All other trademarks or registered trademarks are the property of their respective owners.

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy. The university was seeking flexible, user-friendly service desk software that could improve IT efficiency, speed problem resolution and provide reliable tracking capabilities in multiple departments. Beehan added, "This information is really valuable to us moving forward to ensure we are providing an efficient service.

The University of Roehampton wanted to monitor service requests, resource usage, enable self-service for students and collect statistics to accurately measure service desk performance across multiple departments.

The university deployed the BMC FootPrints software to meet these objectives with a solution that offered a rich feature set for managing service processes within and beyond IT. The university:. Read the full University of Roehampton case study. Visit the On the Mark blog. Become a fan of BMC on Facebook. Business runs better when IT runs at its best.